Returns and Refund Policy

If your order from our apiary in Erin, Ontario arrives damaged or wrong, we will replace it or refund you at no cost to you. This policy covers every product in our online shop.

When we accept a return

• An item arrived broken, leaking or damaged in delivery.
• You received a different product or size than you ordered.
• An item is missing from your order.

Honey, pollen and propolis are food, so we cannot take back opened products. We also do not accept returns because of a change of mind.

How to ask for a return

Contact us within 7 days of receiving your order. Email canadiandreamhoney@gmail.com or call (416) 577-7587, and include your order number and a photo of the item and its packaging. All our details are on the contact page.

Replacement or refund

You choose a replacement or a refund of the item's price. You pay no return shipping, and we will tell you if we need the item back. Refunds go to the payment method you used and are sent within 10 business days after we approve your request.

Questions before you order

Our FAQ page answers common questions about storing honey, crystallization and delivery outside Ontario.